Centre Manager

Department: Property Management & Operations

Reporting Officer: Assistant Director, Property Management

About Us

A specialised real estate investment and operating company.

8M, founded in 2014, was born out of a passion for the rejuvenation and reintegration of Singapore’s iconic shophouses into the evolving cityscape. Over the past few years the company has seen rapid growth, gaining significant expertise in the shophouse sector, and today we own an impressive portfolio of conservation properties. We continue to diversify our acquisition strategy however investment in conservation property remains at the heart of our business.

Our People

Our greatest asset is our people and we are passionate about nurturing talent to achieve success within our company and the industry. Our team is bold in approach, entrepreneurial in the way we build business, strive to deliver excellence for our partners and for ourselves, and above all, a social bunch. And collectively we work together to realise our corporate purpose; “Breathing life into Singapore’s heritage and beyond“.

Main Duties & Responsibilities:

The Centre Manager will oversee the day-to-day operations of the retail mall, ensuring efficient facility management, smooth tenant operations, and an exceptional visitor experience.

Operational Management

• Oversee daily operations of the mall, including facility management, maintenance, and regulatory compliance.
• Develop and implement operational policies and procedures to ensure efficiency and smooth mall operations.
• Monitor and manage operating expenses, maintain budgets, and ensure compliance with financial policies.
• Prepare periodic performance reports for management.

Facilities & Services Oversight

• Manage and maintain M&E systems, security systems, housekeeping, landscaping, and other facility services.
• Plan and implement preventive maintenance works and oversee repair/rectification activities.
• Attend site inspections, supervise contractors, and ensure maintenance, renovation, or improvement works meet specifications.
• Monitor service provider performance and ensure compliance with agreed service levels, schedules, and quality standards

Tenant & Stakeholder Coordination

• Coordinate with tenants on handover/takeover, reinstatement, fit-out, and renovation works, ensuring compliance with building regulations and specifications.
• Attend to tenant feedback, maintaining positive landlord-tenant relationships.
• Support tenant and operational needs, ensuring timely resolution of issues.
• Coordination asset improvement works, A&A projects, and defect rectification.
• Collaborate with Marketing colleagues for onsite logistics need to execute mall promotions, events, and campaigns.
• Ensure safety, security, and emergency response protocols are implemented and maintained.

Marketing Oversight

• Act as the on-site brand steward to ensure all corporate-initiated marketing materials within the property are properly displayed
• Conduct regular checks to ensure marketing installations remain in good condition and are aligned with the property and brand standards
• Provide on-the-ground operational feedback to 8M in a timely manner on any issues from deployed marketing campaigns or events such as wear and tear, unauthorised marketing materials, and any issues potentially impacting safety

Other Responsibilities

• Perform any other tasks assigned by immediate supervisor or management.

Requirements:

• Bachelor’s Degree in Property Management, Facilities Management, or a related field.
• Minimum 5 years of professional experience in Facilities Management or Operations Management, preferably with a strong background in mall management.
• Skills & Competencies:
• Excellent organizational, analytical, and report-writing skills.
• Strong interpersonal and communication abilities, capable of engaging effectively with all stakeholders.
• Hands-on, resourceful, and solution-oriented approach to problem-solving.
• Committed to operational excellence and demonstrates strong perseverance.
• Team-oriented, with the ability to drive collaboration and motivate teams.